- What exactly is PoolDawg?
- Why should I buy my billiards products from you guys?
- How long is it going to take me to get my stuff?
- What happens if I buy something and I don't like it?
- Who are you guys anyway?
Well, I'm glad you asked. Back in 2003 we decided that there should be a supremely awesome place to buy pool cues and billiard supplies. We also decided that the people who work at that place should be equally awesome. So, we talked to a bunch of guys who make billiards equipment, built ourselves a website and PoolDawg was born. We also decided that we couldn't call the company PoolDawg without having a mascot. Since our fearless leader is a huge fan of the Travelocity Roaming Gnome, we decided that Frank T. Dawg (our mascot) would be a
shameless ripoff homage to that delightful little guy.
Since our first day on the job, we've helped well over 100,000 die hard pool players find the the perfect products. We've grown our product offering from about 500 to over 3,000 and have one of the largest selections of pool cues online. We're proud to be sponsors of both the WPBA and the APA and our entire staff is 100% devoted to making sure your purchases and experiences with PoolDawg are issue-free. Ultimately our goal is to live up to our company slogan: PoolDawg - The Pool Player's Best Friend.
I'm glad you asked! In addition to having one of the largest selections of billiards products, we also go to great lengths to make sure you're getting high quality products that you'll be happy with. We offer a 60 Day 100% Satisfaction Guarantee on everything we sell. Plus, we provide all sorts of different protection tools for you to make sure that your order is secure and that you'll be taken care of post purchase:
- We're a member of the Better Business Bureau with an A+ rating
- We've been accepted into the Google Trusted Store program which is only available to companies that provide exceptional customer service, reliable on time shipping and purchase protection
- We work with Verisign to provide best in class security for every credit card transaction
- We work with BuySafe to give you additional identity protection and price protection
In addition to all this great stuff, we also love playing pool. Mike has a table at home, Keven has gone through PBIA Master Instructor Tom Simpson's certification program and Alexis plays in both APA and BCA leagues.
It depends on what you buy, where you're located and what shipping option you choose. Most of the products we carry ship within 1 business day and if you get your order in before 1PM MST (and it doesn't have any customization or labor) we usually can get it shipped out that same day. We offer both UPS and USPS shipping options for your convenience and if your order is over $99 (and you live in the lower 48 United States), the shipping is free. Really, there's too much to explain in a short paragraph, so if you need more information, just head over to our shipping page or call us at 866-843-3294.
We know that sometimes it's hard to know if you'll like a product before you actually have it in your hands. That's why we have our 60 Day Satisfaction Guarantee. If you get your order and you don't like it, just give us a call at 866-843-3294 and we'll set up an easy return for an exchange or refund. So when you get your new pool cue, take it for a test drive, chalk it up and see how it hits. Our goal is to get you into the products that work best for you, so if there are any issues just give us a call so we can fix 'em.